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- If you are a customer, we include free use of our internet service, at all enabled public connection points.
- If you are not a customer and you make sporadic use of the public connection, you can use it in those places indicated for this purpose. We will not be responsible if you try to use the service from your home and have connection problems. Its use is intended only and exclusively for public roads.
Although it is a high-speed connection, the high volume of connections does not make it suitable for work. It is a connection intended for leisure (social networks, WhatsApp...)
If you made the purchase through the website, when you access to the connection portal you must select “I have an account", then click on Regular User, and connect with the registered mobile phone number and the password/key you received after payment.
If you are a customer, when you access the connection portal you must select “I have an account”, click on "GhoFi Client" and access with your Customer Area username and password.
One of the reasons for the non-reception of SMS is to have some type of blocking or restriction of SMS using ROAMING.
Check your phone's configuration, or if it's a ROAMING restriction, contact your operator.
However, if you contact us, we will help and provide you the PIN code.
If this Website appears when you connect to WiFi, it is usually due to these reasons:
- It is the first time you connect to the WiFi and you have not made any purchase.
- You are a GhoFi customer or you have just purchased the service and have not yet registered the device in the corresponding section.
- The package you have purchased has expired and you have to purchase the service again.
- You have exceeded the maximum number of simultaneous devices and your connection has been replaced by the new connected device.
If the connection does not work, make sure that:
- The WiFi remains correctly connected.
- That it has enough WiFi coverage
- Try different applications to check if it is a connection problem or a problem with a specific application.
- Try from another device to verify that it is not a problem with that device.
You can connect as many devices as you want, always limited to the maximum number of simultaneous devices you have purchased. For example: If you purchase the package of 3 devices, the maximum simultaneous use will be 3 devices. If you want to connect a 4th device, you will have to disconnect one of the previous ones and wait a few seconds and try to connect with the new one.
For any question or issue you can contact us at 972662943 (Phone and Whatsapp), at help@ghofi.com, or at our office at C/Josep Pla, 8 (Local GhoFi), 17252, Calonge i Sant Antoni (Girona)
If you do not receive any code, verify that the telephone number entered was correct and that the payment for the service has been completed satisfactorily. If everything is fine, you can contact us, we can do the appropriate checks and help you with the issue.
For this use we have very attractive rates to have internet in your home, from 19€/month and fiber symmetrical up to 1000 Mbps
Check your address and more details on our website.
Address
Carrer de Josep Pla, 8, 17252, Sant Antoni de Calonge, Spain
Office
Monday - Friday
9:00 - 18:00